A: A Cashless Catering System is a solution which is purpose designed to meet the ever evolving needs and demands of the catering provision, required by today’s schools and academies. The Trust-e Cashless Solution allows schools to be better able to provide their students and staff with a faster, more efficient and more appealing meal service.
A: Biometric is simply a method of identifying an individual person. The Trust-e Cashless System uses and algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless System.
A: The information of a student, who has been biometrically registered, is stored on a secure biometric controller within the school, which only your provider, Nationwide Retail Systems, can access with permission from the school. Once an account is credited, the student places their finger/thumb on the EPOS Terminal Biometric Reader, which looks up their account and allows them to purchase items using only this method of identification.
A: Registration days will take place leading up to the ‘go live’ day of the Cashless System. During these days, registration terminals will be placed in the school. Your child will attend at a requested time and will be required to place their finger/thumb on the Biometric Reader twice to obtain a matching template, which only takes a few seconds. If you have not opted for biometric registration, your child will be presented with a unique four digit PIN code.
A: Any amount can be credited to an account by way of any of the following methods. Once an account has been credited, the monies cannot be withdrawn and must be spent on the school meal/break services.
We have introduced on-line payments in partnership with ParentPay. To make a payment on-line please go to your ParentPay account. Please contact the school if you have not received your ParentPay activation letter. See also our ParentPay webpage.
Cash at the Top Up Machines
Revaluation units will be sited at different locations within the school. These can be used to top up accounts by the student placing their registered finger or thumb on the Biometric Reader; swiping or tagging their registered card or by entering their unique four digit PIN Code followed by inserting the accepted tender: £20, £10, £5 notes or £2, £1, 50p, 20p, 10p or 5p coins. Please note that copper coins are not accepted.
Cheque payments for school meals can be accepted and credited to student accounts. Cheques should be made out to “UVHS”, marked as payment for school meals and have the student name and form written on the back. All cheques must be handed to the Finance Office and must be received by 9am prior to that day’s commencement of service. Cheques received after this time will not be credited to the account until the following day.
A: This can be done by the account holder either placing their finger/thumb on the Revaluation Machine scanner, swiping or tagging their card or entering a 4 digit PIN code. The current balance will then be displayed. This can also be accessed via the schools online payment facility, if applicable.
A: Yes – The school operates a default daily spending limit of £5 but the amount your child can spend throughout one day can be changed by written request to The Business Manager, Ulverston Victoria High School, Springfield Road, Ulverston, Cumbria LA12 0EB.
A: Ulverston Victoria High School’s policy is to allow one day’s grace through an “overdraft” allowance which will allow the student to go into debit at the cost of one meal. The Cashless Catering System has a debt tracking facility and the ability to send debt letters to overdue account holders. Parents may set low balance alerts through their ParentPay account to avoid this situation.
A: All Free School Meal entitlements will be entered on to the system prior to the ‘live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free school meal allowance. Students with Free School Meal entitlement remain anonymous at all times as all account types are accessed in the exact same manner, regardless of whether paid for or not. Please note that any monies not spent from the daily free meal allocation will not be carried over to the next day.
A: No – due to the extensive security on biometric templates, no-one will be able to access your child’s account. As a secondary precaution, a photo image is allocated to each student. If your child is using a unique four digit PIN code, which someone obtains and attempts to use, the photograph shown at the EPOS Terminal will alert the operator of a fraudulent sale.
A: Yes – all allergy records registered with the school will be entered onto the Cashless System. When students attempt to purchase an item, which contains ingredients that they are allergic to, the system will alert the operator and prevent them from selling the chosen item.
A: The system will allow you to register any items that your child cannot consume due to dietary needs or religious reasons. Any such items must be confirmed in writing by the parent/guardian, and addressed to Ulverston Victoria High School, Springfield Road, Ulverston, Cumbria LA12 0EB.
A: Yes – you will be able to monitor your child’s diet through your ParentPay account.
School Angel works with lots of big shopping brands in the UK which have agreed to donate a portion of the profit, they normally make on your shopping if you use the School Angel website to visit their shop. You are guaranteed to only pay exactly the same price, for whatever you buy, but UVHS will also receive a donation.
Mr Fay c/o Mrs A Herman (Headteacher's PA)
Ulverston Victoria High School
Springfield Road, Ulverston, Cumbria, LA12 0EB
Tel: 01229 483900