Over time, the temporary files that Teams keeps, known as the cache, can build up and become corrupt. When Teams starts behaving unexpectedly, it is a good idea to clear this cache. The instructions for doing so vary, based on the type of device you are using.
* Please note these instructions are provided as guidance only
| Windows Computers/Laptop |
- If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key
 +R.
- In the Run dialog box, enter the following line and then select OK.
%appdata%\Microsoft\Teams
- Delete all files and folders in the %appdata%\Microsoft\Teams directory.
- Restart Teams.
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| Apple Mac Computers / Laptops |
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If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
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In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
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Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams
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Restart Teams.
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| Chromebook / Chrome Browser |
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Open Teams in the browser
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Click on the padlock icon in the address bar.
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From the menu, click on Site settings.
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Select Clear data.
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Restart your browser and open Teams in the browser
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| Apple iPhone/iPad |
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Open the Settings app on your device and tap on General.
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Choose either iPhone storage or iPad storage as applicable
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Locate and choose the Teams app.
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Choose offload
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Optional: if offload doesn't work, then you can repeat steps 1 to 3 and choose to delete the app and re-install it.
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| Android Phone/Tablet |
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Open Settings on your phone and go to Apps. Scroll down and choose the Teams app.
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Select the Storage option.
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Finally, click the Clear cache button.
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Optional: if Clear cache doesn't work, repeat steps 1 and 2 and choose Clear data.
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| Edge Browser |
- Copy the line below and paste into your address bar at the top of the browser:
edge://settings/cookies/detail?site=teams.microsoft.com
- Choose Remove all
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